2 questions(operations management)

Q1

“Evolution and Philosophy of TQM” Please respond to the following:

• Go to The Quality Register Website and review Dr. Edwards Deming’s 14 Principles located at http://www.qualityregister.co.uk/14principles.html. Next, select three (3) of Deming’s 14 points, and evaluate how each point is critical to the success of a TQM program. Provide specific examples to support your rationale.

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Q2

“Just-in-Time (JIT)” Please respond to the following:

• Develop three (3) examples that illustrate how a manufacturing company or a service company of your choice uses JIT, and then determine three to four (3-4) benefits of JIT for that particular organization. Discuss how the JIT concept differs between manufacturing and service companies. Provide specific examples to support your rationale