__________ are a major source of uncertainty in supply chains.
A. Inventory delivery schedules
B. Foreign currency exchange rates
C. Internal manufacturing schedules
D. Demand forecasts
A decision support tool that helps determine whether it is economical to deliver goods to a neighborhood area in one trip is:
A. delivery-value density.
B. delivery-value density.
C. SCM analysis.
D. ERP model.
__________ recognizes that __________ are the core of a business and that a companyâ€™s success depends on effectively managing its relationships with them.
A. Supplier relationship management; suppliers
B. Partner relationship management; partners
C. Customer relationship management; customers
D. Vendor relationship management; vendor
All services related to making sure a customer gets what he/she ordered within an acceptable amount of time is called:
B. order fulfillment.
C. back-office operations.
D. front-office operations.
A typical EC fulfillment process involves all of the following activities EXCEPT:
A. just-in-time inventory management.
B. just-in-time inventory management.
C. checking for in-stock availability.
D. replenishment and returns.
The inability to deliver products on time is a typical problem:
A. in traditional logistics only because the problem has been solved in e-commerce.
B. unique to e-commerce.
C. in both off-line and e-commerce.
D. in global operations, but it is rarely a problem in domestic operations.
All of the following about the strategic planning process are true EXCEPT:
A. the strategic planning process is cyclical and continuous.
B. the process of developing a strategy may be even more important than the strategy.
C. the strategic planning process forces corporate executives, a company’s general manager, or a small business owner to assess the current position of the firm, where it should be, and how to achieve objectives.
D. the strategic planning process begins with strategy formulation.
A specific outcome of the strategy initiation phase is a clear statement of the company’s
__________, which summarizes the customer segment, competitor target, and the core differentiation of one’s product from the offerings of competitors.
A. company analysis
B. value proposition
C. core competency
D. functional strategy
All of the following are situations when a business plan should be done EXCEPT:
A. when an existing business is deploying a CRM system.
B. when a new business is seeking start-up funds and other resources.
C. when an existing company is planning to create a separate division.
D. when an existing company is planning to launch the company in a new direction.
Incorrect approaches to EC strategy selection include all of the following EXCEPT:
A. “trend-surfing,” or following the crowd to the newest and most fashionable idea.
B. indiscriminately funding many projects and hoping for a few winners.
C. betting it all in a single, high-stakes initiative.
D. using a late-mover strategy.
CIOs need to effectively communicate the value of proposed EC projects in order to gain approval for all of the following reasons EXCEPT:
A. companies now realize that EC is not necessarily the solution to all problems.
B. some large companies, and many public organizations, mandate a formal evaluation of requests for funding.
C. the success of EC projects may be assessed in order to pay bonuses to those involved with the project.
D. demand for expanding or initiating e-business projects is no longer strong so there are fewer requests for funding.
EC costs and benefits can be classified into two broad categories:
A. direct and routine.
B. short-term and capital.
C. tangible and intangible.
D. operational and strategic.
The New York Metropolitan Transit Authority (MTA) did not need to open another airport for almost two decades, even though air traffic had tripled because of productivity gains derived from improved IT systems. IT systems added by the MTA played critical roles in ticket reservations, passenger and luggage check-in, crew assignment and scheduling, runway maintenance and management, and gate assignments. This case illustrates that:
A. intangible benefits can be complex, yet substantial.
B. tangible benefits can be complex, yet substantial.
C. tangible costs can
To overcome the problem of finding buyers or sellers online, a company may use __________ such as B2Business.net or Yahoo! Small Business.
A. directory services
B. industry-focused newsletters
C. industry-focused newsletters
D. intelligent agents
TRUSTe, BBBOnline, and Ernst & Youngâ€™s trust service are used both in B2C and B2B for all of the following reasons EXCEPT:
A. trust is critical for EC.
B. companies must outsource trust services.
C. one cannot touch the sellerâ€™s products.
D. one cannot touch the sellerâ€™s products.
Automating inquiry routing and answering queries requires __________ which can be generated from historical data and from human expertise and stored for use whenever needed.
The major reasons why many companies prefer to outsource some of the support services include all of the following EXCEPT:
A. the need to have services up and running rapidly.
B. the lack of experience or resources needed for many of the support services.
C. for a sustainable competitive advantage.
D. the desire to concentrate on the core business.