• Prioritize operational issues as a real-time point of contact and provide creative solutions for scheduling of a 24/7 team
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Comply with all regulatory vehicle, rider, and driver safety requirements
Develop clear metrics for the team and visibility into results against KPIs and priorities to Virginia’s Operations Team on a weekly basis
Build strong cross-functional relationships across various teams and offices, deeply rooted in trust and understanding
Tirelessly work to scale operational processes, products and systems to drive rapid growth
Who You Are
You have a proven track record of managing teams (at least 3-5 years) and developing people – you know how to motivate and get the best work out of every person who you work with
You lead with humility, respect, and empathy, you give and take feedback constructively, and you do not shy away from having difficult conversations and resolving conflicts
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
You are comfortable working in a fast-paced environment, operating in ambiguity, and shifting priorities quickly
You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
Everything that comes in your way is met with a “roll up your sleeves” attitude. You partner effectively with others in order to provide solutions in all areas of our department and business
You have strong written and verbal presentation and communication skills – you understand how to create a story and craft messaging based on your audience and the problem at hand
You have a Bachelor’s Degree and you are comfortable with managing data in Excel
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