Read the article that discusses statistical process control for service processes. Discuss how the multiple control charts illustrated in this article are relevant/applicable to service processes at your workplace.
https://web.archive.org/web/20161019103818/http://www.aueb.gr/pympe/hercma/proceedings2005/H05-FULL-PAPERS-1/H05-STATS-1/hercma-2005-skordaki-psarakis.pdf
