Unit VII Case Study
Consider the following scenario and develop a communication plan. The plan should include at least two methods of
communication (e.g., press conference, newspaper article, website posting, social media use), as well as a description of
why the method of risk communication from the chapter was chosen.
You are the chief operating officer for the local EMS system. While privately based, this system is contracted by the
City of Smithville to provide EMS services to its citizens. A QA/QI review of the last three months of calls has found
that there is an increase in the number of alcohol/drug overdoses in teenagers and the concern is that this will
become an increased burden on the ability to run calls. The belief of the city leadership and the executive
management of the organization is that a series of communications with the public may help decrease these types of
calls.
