In the file MGT 449 Week 5 Discussion Questions you will find right solution of the following questins:
1. What are the most important steps an organization must follow to implement a quality program? How does the role of management affect implementation?
2. How does a formalized quality program create a competitive advantage for an organization? How would you recommend an organization overcome resistance to change when implementing such a plan?
3. changes would you make to improve the quality in your department or organization?
