After reading Chapter 2 in the Evans text, please read the “Malcolm Baldrige National Quality Award” Case and answer the following questions in essay format:
Based upon your review and analysis of the data in this case, what would be your recommendation to determine whether or not a full site visit is warranted by the team?
What areas of evaluation would you suggest that the team focus on?
Which areas of the evaluation are the highest? The lowest?
Is there much variance between the examiner scores?
Add graphs to your analysis that will help summarize the data
