Read Chapter 12 and answer the following questions in your Memo (400 words): What is the authors’ main argument? (100 words)What are the key concepts introduced? Discuss at least three concepts. (100

Read Chapter 12 and answer the following questions in your Memo (400 words):

• What is the authors’ main argument? (100 words)
• What are the key concepts introduced? Discuss at least three concepts. (100 words)
• How does this matter for a public organization? (100 words)
• How could you apply this to your organization and/or your career? (100 words)