The ROI of Patient Service
Instructions
Review the article Calculating the Return on Investment of Great Service to Patients and Employees.
you will assume the role of director of reimbursement at a small community hospital. Your task is to explain to your colleagues—the director of quality and the director of patient experience—why the hospital should invest in programs that improve patient service and satisfaction as well as clinical outcomes.
Include the following elements in your response:
- An introduction that explains how recent federal healthcare legislation makes it critical for your three departments to work together.
- An explanation of how investments to improve the patient experience could have a positive return for the hospital. Include an example from the video.
- An explanation of how investments to improve clinical outcomes could also have a positive return for the hospital. Include an example from the video.
- A summary of how you would calculate the hospital’s return in these improvement programs.
