Understanding the Consumer

Using the decision-making model, describe the consumer decision-making process for an individual seeking a new primary care physician.

3-5 pages excluding cover, abstract, and reference pages

• Go to a local health care system in the Atlanta Area and under “Choose a doctor” (or similar wording allowing a search for physicians associated with that center), search for a primary care physician.
• Discuss how the doctor’s information is positioned to make him or her a good choice.
  • What types of information are included?
  • What types of information do you feel are missing?
  • Why do you feel this is important from a marketing perspective?
• Make 2 recommendations for ways to influence that decision at different points in the process.
• How would the health care organization you chose conduct a post-purchase evaluation of your satisfaction with this physician and his or her site?

NOTE: You need to support your work with at least 4 academic or professional peer-reviewed sources that were published within the past 5 years.

For a resource guide on using the online library to search for references, click here.