Read the Stoval Home Products case at http://www.businesscommunication.org/publicationsNew/bcqNew/casesNew/Stovall.pdf Apply as many concepts as possible from the readings. After you’ve written the letter, describe how you used the ideas from the readings. The paper should be 3 to 5 pages in length. Assignment Expectations: Write a customer service letter in response to a customer complaint. Write a summary explaining why you used the principles you used in writing your response.
