Please read through the following problem-based scenario about a credit card company manager who receives an application for a credit card from Todd Riley, who is not old enough to apply for a credit card without a cosigner.
Then write a short response to Todd as the scenario describes. Your response should be about 150-200 words in length.
This might be considered a conventional “bad news” situation. Nonetheless, consider whether you are really giving Todd bad news. He can, after all, get a credit card if he takes some extra steps.
In addition, please respond to at least one other student’s post in this discussion thread. In your response to a fellow student, comment on the organization, word choice, tone, or whatever else you feel is appropriate. Please draw upon the Jameson article in your response to your fellow student. Your response to the other student can be two or three sentences.
Problem-Based Scenario
You are the credit manager for FlashExpress, a growing credit card company, and your department receives hundreds of applications for credit cards each month. Frequently, you receive credit card applications from individuals under the legal age who are applying for a credit card. Legal regulations prohibit you from issuing a credit card to underage applicants unless a parent or other guarantor cosigns with them. If the minor does not pay, then the guarantor becomes responsible for the account. In addition to requiring a guarantor, FlashExpress requires underage applicants to fill out an additional supplemental form.
In your role as credit manager, write a letter to Todd Riley, a 17-year-old underage applicant, responding to his request for a credit card. Consider your audience, the context, and the purpose of your letter. Your letter should explain that you have enclosed a necessary supplemental form, along with a new credit card application, both of which need to be filled out. The guarantor must sign both forms. To expedite processing, Todd should mention on the top of the application that he has applied for credit previously and should return the application and supplemental form directly to you.
Taken from Smart, K. L., Hicks, N., & Melton, J. (2013). Using problem-based scenarios to teach writing. Business Communication Quarterly, 76(1), 72-81. doi:10.1177/1080569912466256
Please note that you will not be able to see other students’ responses to this discussion topic until you post your response.
