Question 1
a. Define Business Process Re-engineering (BPR) and why is it necessary in an organisation?(10marks)
b. Information Technology acts as an enabler during Business Process Analysis and Design. Give five examples (in five different areas in an organisation) of how IT is useful during this process. (15 marks)
Question 2
a. Explain the term Group Support System (GSS) and elaborate on how it can improve groupwork (20marks)
b. Explain with the help of appropriate example (s), how a Geographical Information System (GIS) can help in decision making. (15 marks)
Question 3
a. The Business Process Re-engineering (BPR) is in the form of a project. Describe the phases in detail and what are done during each phase (20 marks)
b. You are appointed as CIO for a well-known hospital. The medical staff of the oncology ward would like to build an expert system for diagnosis. Your preliminary review shows that the financial investment would be great. You have the options to use either System Development Life Cycle (SDLC) or enduser system development or prototyping approach to build this system. State the choice of your approach and cite the reasons behind your choice (20 marks)
