Topic: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict?
The minimum scope of the case analysis must contain a minimum of 1000 words and 2 – 4 pages. It must contain sufficient depth to demonstrate analytical skills, critical thinking, and relevant theories. After explaining theory incorporate the answers to the questions at the end of the case study.
Organizational Behavior Class – Chapter outline
The Nature of Conflicts in Organizations
Importance of Conflict Management Skills for the Manager
Functional vs Dysfunctional Conflict
Causes of Conflict in Organization
Conflict Management Styles
Avoiding
Accommodating
Competing
Compromising
Collaborating
