Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control.
Conduct your own research and discuss with the group the following:
1. Why is TQM important in organizations?
2. What are key principles of quality management?
3. What is Total Quality Improvement?
4. What is time quality management?
You must do the following:
A) Using APA format create a new thread. Use guidelines indicated above to help you write your post,
Note: All original posts and comments must be substantive. (original post deliverable length is about 250 – 300 words). All sources should be cited according to APA guidelines.
Participants must create a thread in order to view other threads in this forum.
References:
Reid, R.D., and Sanders, N. (2016). Operations management. 6th ed. Wiley. ISBN: 978-1118
