Questions
1. List 5 ideas that can be used to avoid a win/lose situation in the negotiation process.
2. List 3 indicators that the person with whom you are negotiating is using competitive negotiation techniques. How could you deal with each of these?
3. Discuss the value of collaborative negotiation.
4. Why is it important to separate people from problems?
5. Give three situations in which intervention would be appropriate.
6. In the workplace, what role do you believe a manager should have in intervention?
7. In what situations do you believe intervention should be mandated? Voluntary?
8. What should be the goal of mediation?
9. What is arbitration? Give an example of when it would be appropriate.
Textbook is :- INTERPERSONAL CONFLICT.
