aQuestion 1 5 / 5 points
HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except __________.
Question options:
strategic management
information technology
employee and labor relations
occupational health and safety
Question 2 5 / 5 points
No manager wants to __________.
Question options:
have his or her employees not performing at peak capacity
hire the wrong person for the job
find employees not doing their best
all of the above
Question 3 5 / 5 points
A(n) __________ examines current organizational practices for potential action violations.
Question options:
EEO representative
training specialist
job analyst
compensation manager
Question 4 5 / 5 points
A __________ is a system that enables employees to manage their own benefits and update their personal information.
Question options:
company portal
cybernetic portal
formulation system
software-based system
Question 5 5 / 5 points
Strategic human resource management refers to __________.
Question options:
formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims
planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage
emphasizing the knowledge, education, training, skills, and expertise of a firm’s workers
extending a firm’s sales, ownership, and manufacturing to new markets
Question 6 5 / 5 points
The __________ HR group focuses on being HR business partners to specific departments.
Question options:
embedded
corporate
centers of expertise
transactional
Question 7 5 / 5 points
Which term refers to letting vendors abroad provide services for a firm?
Question options:
external work systems
application service providers
offshoring
data warehousing
Question 8 5 / 5 points
Which of the following is an issue that HR managers have to deal with today?
Question options:
managing ethics
managing employee engagement
adding value
all of the above
Question 9 5 / 5 points
Of the 10 most serious ethical issues, how many were HR related?
Question options:
six
10
seven
four
Question 10 5 / 5 points
__________ maintain contact within the community and publicize openings.
Question options:
Job analysts
EEO representatives
Recruiters
Compensation managers
Question 11 5 / 5 points
In today’s business environment, __________ are often the firm’s main source of competitive advantage.
Question options:
machines
highly trained and committed employees
superior organizations
superior ad campaigns
Question 12 5 / 5 points
Which of the following demographic issues represents a challenge for human resource managers?
Question options:
an increasingly diverse workforce
an aging workforce
an increasing use of contingent workers
both A and B
Question 13 5 / 5 points
Which organization provides professional certification for human resource managers?
Question options:
Academy of Management
Society for Human Resource Management
Academy of HR Partners
Association of Business Administration
Question 14 5 / 5 points
Which of the following is an example of HR management’s changing role?
Question options:
HR managers must measurably improve organizational performance.
HR managers must represent the organization even when they are off the clock.
HR managers must be individually centered so as to ensure that there will be no favoritism.
None of the above.
Question 15 5 / 5 points
All of the following are new HRM skills except __________.
Question options:
improving off-shoring skills
supplying transactional services while serving more strategic, internal consulting activities
improving internal consulting skills
all of the above
Question 16 5 / 5 points
Over the next few years, employers may face a severe labor shortage because __________.
Question options:
there are fewer people entering the job market than there are retiring baby boomers
one-third of single mothers are not in the labor force
people are living longer
all of the above
Question 17 5 / 5 points
Which of the following job titles indicates a position in human resources?
Question options:
recruiter
training specialist
EEO coordinator
all of the above
Question 18 5 / 5 points
The __________ HR group may provide specialized support for organizational change.
Question options:
transactional
corporate
embedded
centers of expertise
Question 19 5 / 5 points
Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm’s strategic plan?
Question options:
an HR score card
a strategy map
a department performance report
a digital dashboard
Question 20 5 / 5 points
The ________ HR group works with the top management team to develop long range plans for the company.
Question options:
transactional
embedded
centers of expertise
corporate
