In the final component of your Operations Management Course Project, you will leverage PEMM to create a “scorecard” that will help you to assess your organization’s process and enterprise capabilities to support and sustain the improvements you have targeted. Specifically, you will assess and evaluate the:
Five process enablers of…
Design: The comprehensiveness of the specification for how the process is to be executed
Performers: The people who execute the process, particularly in terms of their skills and knowledge
Owner: A senior executive who has responsibility for the process and its results
Infrastructure: Information and management systems that support the process
Metrics: The measures the company uses to track the process’s performance
